Terms and Conditions

AquaBob Casino Terms and Conditions

These terms and conditions govern your use of AquaBob Casino and the services available at aquabob.org.uk. By registering an account and using the platform, you confirm that you have read, understood and agreed to these terms in full. Please read them carefully before proceeding.

Eligibility and Account Registration

Access to AquaBob Casino is restricted to the following:

• Players must be aged 18 or over
• Residents of the United Kingdom are eligible to register an account
• One account per player, household and IP address is permitted
• Employees of AquaBob and their immediate family members are not eligible

When registering, you must provide accurate and truthful information. AquaBob reserves the right to request identity verification at any time, and accounts may be suspended pending the outcome of verification checks.

Know Your Customer (KYC) Requirements

In line with UK Gambling Commission requirements and anti-money laundering regulations, AquaBob conducts identity verification on all accounts. You may be asked to provide:

• A valid government-issued photo ID (passport or driving licence)
• Proof of address dated within the last three months (utility bill or bank statement)
• Proof of payment method where required

Withdrawals will not be processed until verification is satisfactorily completed.

Deposits and Withdrawals

Withdrawals must be made using the same method as the corresponding deposit where possible. AquaBob reserves the right to request additional documentation before processing any withdrawal.

Bonus Terms

All bonuses offered by AquaBob are subject to specific terms and conditions detailed at the time of the offer. General bonus rules include:

• Bonuses are intended for personal entertainment only
• Wagering requirements must be met before bonus-derived winnings can be withdrawn
• A maximum bet per spin or round applies whilst wagering bonus funds
• Games contribute at varying rates towards wagering requirements
• Bonuses have an expiry period from the date of issue
• AquaBob reserves the right to void bonuses and related winnings where terms are misused or where fraud is suspected

Bonus abuse, including but not limited to the use of multiple accounts, syndicated play or exploitation of promotional offers, will result in account suspension and forfeiture of funds.

Responsible Gambling

AquaBob is committed to promoting responsible gambling. The following tools are available to all players:

• Deposit limits – set daily, weekly or monthly thresholds
• Loss limits – cap the amount you can lose over a set period
• Session reminders – alerts at set time intervals during play
• Reality checks – periodic on-screen prompts displaying session duration
• Cooling-off periods – temporary access restrictions
• Self-exclusion – permanent or time-limited exclusion from the platform

For independent help and support, players can contact:

• National Gambling Helpline: 0808 8020 133 (free, 24/7)
• GamCare: Confidential support for gambling-related concerns
• Gamblers Anonymous: Peer support groups throughout the UK

Account Suspension and Closure

AquaBob reserves the right to suspend or close any account where:

• False information has been provided during registration
• Fraudulent activity or bonus abuse is identified
• A player is found to be under 18 years of age
• The account has been inactive for an extended period
• Required verification documents have not been supplied

In the event of account closure, any real-money balance will be returned to the player subject to outstanding wagering requirements and verification checks.

Privacy and Data Protection

AquaBob collects and processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR. Data is used for account management, regulatory compliance and the provision of services. Your data will not be sold to third parties for marketing purposes.

Complaints

If you have a complaint regarding AquaBob’s services, please contact the support team in the first instance via live chat or email at support@aquabob.org.uk. Unresolved complaints may be escalated to the relevant independent dispute resolution body in accordance with UKGC requirements.

Amendments to Terms

AquaBob reserves the right to amend these terms and conditions at any time. Players will be notified of material changes, and continued use of the platform following notification constitutes acceptance of the updated terms.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.